Pri-Med Online Help

HELP WITH YOUR PRI-MED ACCOUNT

• Account Benefits
  • What are the key benefits of having a Pri-Med Online account?
    You will gain full access to all resources available at pri-med.com, including:
    • Fast Pri-Med Meeting registration
    • Personal CME Tracker to manage your learning
    • Instant certificates from completed Live, Online and print CME activities
    • High-quality Online CME activities at no-cost
    • Practice-related tools and up-to-date clinical information
    • Downloads of Pri-Med Print CME
    • Exclusive practice-related discount offers
  • What are the benefits of registering with your existing account?
    • Pre-populated forms save you time
    • All your credit certificates and Online CME activity status appear in one account
    • We can inform you of relevant Meetings of interest

   

• Log In
  • Do I have to login every time I come to the site?
    When logging in, if you select the "Remember Me" checkbox, then you will not have to login the next time you visit. If you click the logout link, however, you will need to log in the next time you visit the site.

   

• Forgot My Username/Password
  • How do I know if I have a Pri-Med Account?
    You have an account if you:
    • Registered for a Pri-Med Meeting after May 2005 - login provided in your confirmation letter 
    • Completed a registration card onsite or online form at a live Pri-Med Meeting - login provided in follow-up email 
    • Created an account on pri-med.com in order to participate in an Online CME activity or utilize Pri-Med's online resources - login provided in follow-up email
  • What if I forget my username or are unsure I have an account?
    Please be sure that you are using the correct username and password. Also, check to make sure that you do not have caps lock on. If you forgot your username, select the Forgot Username link from the login page. You will need to provide your email address and Pri-Med will email you your username. If you continue to experience difficulties you may send an email to support@pri-med.com with your full name, address and phone number or call Customer Service at (877) 4PRI-MED.
  • What if I forget my password?
    Please be sure that you are using the correct username and password. Also, check to make sure that you do not have caps lock on. You can have your password emailed to you if you click on the Forgot Your Password? link from the Login page. You will be asked to enter your username and we will send instructions on how to reset your password to the email address associated with your Pri-Med Online account. The account validation link within that message expires in 24 hours.

• Update Account Information
  • How can I update/change the personal information on my account?
    Once logged in, you may change your login, contact and practice information, including email and mailing address. Simply login, click on "My Account" located on the top of the page. By default you should land on the "Account Information" tab where you may edit your personal information.
    

QUESTIONS ON CREDIT CERTIFICATES

• CME Tracker
  • What is the CME Tracker?
    The CME Tracker allows logged in users to keep a history of CME earned and it:
    • Automatically reflects and posts certificates for all Online CME earned on pri-med.com, including print CME 
    • Includes copies of your Live CME certificates, 4 weeks post Meeting 
    • Includes "Add Activity" feature so you may enter any credits earned at other Meetings 
    • Features one-click "Print Summary" summarizing all credits you've earned 
    • Displays your credit requirements based on the states of licensure and degree information you entered during registration.

   

• Online CME Credit Certificates
  • How do I apply for credit for a completed Online CME activity?
    At the end of each Online CME Activity there will be an Evaluation form. Once you have submitted your evaluation of the activity you will land on the Claim Credit page. From there, you may claim credit hours for the activity as well as credit type (if applicable). Please note that some Online CME activities may require you to pass a posttest prior to receiving the Evaluation or Claim Credit pages.
  • How quickly can I get my certificate?
    Once you have claimed credit for an Online CME activity you will be able to instantly view or print your certificate from the CME Tracker page (go to "My Account" page and click "CME Tracker"). You will need the free Adobe® Acrobat® reader to view the certificates (see CME Tracker for more information).
  • I completed the online activity, but cannot see the Online CME certificate in my CME Tracker.
    You may NOT have actually claimed credit for the completed activity. To verify, login, go to the "My Activities" page. Under the "Online CME Activities" section, if the link reads "Resume" next to the activity, click the link to be taken to the activity. On the left navigation, you will see a "Claim Credit" link (you must have completed each section of the activity). Click this link to get to the "Claim Credit" page. Select your credit type i.e. AMA Category 1 and then click "Certify for Credit". You will then land on the CME Tracker page where your certificate will automatically appear for you to view and print.
  • What types of credit is offered for Online CME activities on pri-med.com?
    You may earn up to 2 AMA PRA Category 1 Credits™ or AANP contact hours per activity. The activity information page of each activity defines the amount of credit the activity has been designated for. For non MD/DO’s and nurse practitioners not wishing to receive AANP contact hours, an AMA Certificate of Attendance will be awarded for each completed Online CME activity.  Pri-Med also offers activities for ACPE credit for pharmacists. 
  • What do I do if I am having difficulties viewing my certificate?
    You will need the free Adobe® Acrobat® reader to view the certificates. If you have difficulties opening your certificate, try to save it to your desktop and then open it from there.

   

• Print CME Credit Certificates
  • How do I earn credit for a Pri-Med print publication?
    Login, click 'Access CME Publications', complete the appropriate posttest and evaluation form, claim credit amount and instantly view and print your certificate from the CME tracker page.

• Live Program CME Credit Certificates
  • Will copies of CME certificates from Pri-Med live Meetings be available online?
    Yes. To provide you with your certificate quickly, while being environmentally conscious, we have adopted a web-based system. For most Pri-Med Meetings, if we have your email on file you will no longer receive a mailed copy of the certificate. Within four weeks following the Meeting, we will post to the attendee's CME Tracker an electronic copy of certificates earned at Pri-Med live Meetings dating back to September 2004. You will receive an email notification when certificates are available online.

• Error on CME Credit Certificates
  • I received my credit certificate, but there is an error. How can it be corrected?
    Copies of all credit certificates earned through Pri-Med – live, online or print CE Meetings – are automatically posted online within your personal CME Tracker. Simply, login into your account (if you are unsure you have an account click here), go to the My Account page and verify your account information is correct. The information provided here is what appears on your online certificate. Once you have updated your information, click the CME Tracker link and click "print certificate" next to the certificate to view and print the updated certificate. If you are having issues, call Customer Service at 1-877-4PRIMED.

   

CME PLANNER

• Average Score
  • The average score is an average of all user scores across a particular activity.

   

• Personalize Recommendations
  • Once logged in, you can customize the "My Activities" page by click on any "My Account" and select "Topics of Interest" tab.  One of the ways CME on Pri-Med is recommended to you are based upon these settings.

   

• Search Pri-Med
  • Use the Pri-Med Search located in the upper right corner of the site by typing a keyword, topic, city etc.  to find information about live meetings, online CME offerings, online reference materials and Reuter’s Health News articles.

   

QUESTIONS ABOUT PRI-MED LIVE MEETINGS

• Registration & General Questions
  • I'm having difficulties with registering for a live Pri-Med meeting.
    For any problems registering for a live event, please call for help at (877) 4PRI-MED or send an email to support@pri-med.com.
     
  • How can I take advantage of quick online registration for a live Pri-Med meeting?
    You will need to create a Pri-Med Account at www.pri-med.com/login, if you don't currently have one. Once you are logged into your account, click on the live meeting of interest and click "Register." The registration form will be pre-populated with the contact information you provided when you created your Pri-Med Account. Verify that the information is correct, complete any additional required fields, and click submit. You will receive confirmation via email and your badge materials via mail.
     
  • What is Pri-Med's cancellation policy for its Live Meetings?
    In the event of activity cancellation, Pri-Med and M|C Communications, LLC, will seek to notify each registered attendee as soon as possible. Updates on cancellation information are posted to our website under the meeting city page. Pri-Med and M|C Communications, LLC will make every effort to reschedule cancelled activities to a date that is within six months of the original activity date and will notify registrants of the new dates. Pri-Med and M|C Communications, LLC cannot be held responsible for any costs incurred due to activity cancellation.
  • Do I need to bring anything to the Meeting?
    Pre-registered attendees should bring their registration credentials folder to the Meeting. This will be mailed to you beginning 8 weeks prior to the Meeting until two weeks prior. If you registered within two weeks of the Meeting you will pick your materials up onsite at the Pre-Registration counter. If you have not pre-registered for the Meeting you can register onsite by completing the registration form and going to the New Registration Counter.
     
  • How do I get directions to the Meeting?
    Directions to the event can be found on the travel tab of the event website and are included in an email sent out one week prior to the Meeting. This email includes all of your logistics information for the Meeting.
      
  • What is the dress code?
    The Meeting is business casual. As meeting facilities tend to be cold, we suggest you bring along a sweater for your comfort.
  • I cannot attend a Meeting, is it possible to get the syllabus online?
    At this time, Meeting syllabi are distributed only to attendees of our live meetings.

• Meetings for Primary Care Clinicians

  Pri-Med Conference and Exhibition

  • How much is the conference? Symposia?
    The early registration fee for Pri-Med is $40. This fee is good until six weeks prior to the event and then the fee is $75. You can save $5 by registering online so the early online registration fee is $35 and late is $70.
     
    There is no fee for symposia – they are available to registered attendees on a first-come, first-served basis. Seating for symposia is limited and tickets are required.
     
    
  • How do I register with a discount code?
    Your discount code is listed in the mailing address of your brochure and or any pieces that you have received in the mail.
     
    
  • If I cannot attend can I receive a refund?
    The registration processing fee is non-refundable. If you are unable to attend you may either transfer your registration to someone else or request a credit for a future Pri-Med Conference & Exhibition. Please send an e-mail to support@pri-med.com or call toll-free (877)4PRI-MED (877-477-4633)
     
    
  • I am trying to register and all the symposia are full. What can I do?
    Symposia do have limited seating. We have ticket holder and stand-by lines set up at each symposia room. Once we have seated the ticket holders, we work to accommodate as many people in the stand-by line as possible. 
     
    
  • How can I add/edit my symposia selections?
    You can update your symposia selections by going to the website and clicking update my registration. This will walk you through all your session selections. If your badge and symposia tickets have already been sent to you any additional symposia tickets will have to be picked up onsite at the pre-registered counter.
     
    
  • What types of payment are accepted?
    For online and phone registrations we accept Visa and MasterCard. If mailing in your registration we accept Visa, MasterCard or check.
     
    
  • Can I bring a guest to this Meeting?
    Guests are invited to attend Pri-Med Conference & Exhibition. They must accompany a registered attendee. There are guest registration forms in the registration area and there is a $35 registration fee. Guests may attend the Harvard and partnering institution sessions, Practice Solution Sessions and the exhibit hall. Guests may not attend industry-supported symposia.
     
    
  • How many credits can I earn and when will I receive my credit certificate?
    Credit amount will depend on the number of sessions you attend. Certificates are mailed out six to eight weeks after the Meeting.

  Pri-Med Update Meetings & Clinical Focus Meetings

  • Who Should Attend?
    The Pri-Med Updates Meetings are developed for actively practicing primary care physicians, nurse practitioners, and physician's assistants. Due to a high demand for these meetings, only individuals with these professions or holding these degrees may attend the Meetings.
    

  • Credits offered?
    AMA PRA Category 1 Credits™, AAFP credit hours and AANP contact hours. Please refer to the accreditation section within each meeting's web page for further details regarding accreditation.

• Meetings for Pediatricians and Primary Care Clinicians

  Pri-Med Updates in Pediatrics:

  • Who Should Attend?
    The Pri-Med Updates in Pediatrics Meetings are developed for actively practicing Pediatricians and primary care physicians, nurse practitioners, and physician's assistants treating adolescents. Due to a high demand for these meetings, only individuals with these professions or holding these degrees may attend the Meetings.
    

  • Credits offered?
    AMA PRA Category 1 Credits™, AAFP credit hours and AANP contact hours. Please refer to the accreditation section within each meetings web page for further details regarding accreditation.

   

• Meetings for Obstetricians, Gynecologists and Primary Care Clinicians

  Pri-Med Updates in Women's Health:

  • Who Should Attend?
    The Pri-Med Updates in Women's Health Meetings are developed for actively practicing Obstetricians, Gynecologists and primary care physicians, nurse practitioners, and physician's assistants treating a large female population. Due to a high demand for these meetings, only individuals with these professions or holding these degrees may attend the Meetings.
    

  • Credits offered?
    AMA PRA Category 1 Credits™, AAFP credit hours and AANP contact hours. Please refer to the accreditation section within each meetings web page for further details regarding accreditation.

   

• Meetings for Cardiologists

  Updates in Cardiology and Clinical Focus in Cardiology

  • Who Should Attend?
    Updates in Cardiology registration is limited to cardiologists currently engaged in patient care.
    

  • Credits offered?
    AMA PRA Category 1 Credits. Please refer to the accreditation section within each meetings accreditation page for further details regarding accreditation.

   

• Meetings for Neurologists

  Updates in Neurology and Clinical Focus in Neurology

  • Who Should Attend?
    Updates in Neurology registration is limited to cardiologists currently engaged in patient care. Due to a high demand for these meetings and very limited space, only individuals with these professions or holding these degrees may attend the Meetings.
    

  • Credits offered?
    AMA PRA Category 1 Credits. Please refer to the accreditation section within each meetings accreditation page for further details regarding accreditation.

   

• Meetings for Psychiatrists

  Updates in Psychiatry

  • Who Should Attend?
    Psychiatry Updates Registration is limited to psychiatrists currently engaged in patient care.
    

  • Credits offered?
    AMA PRA Category 1 Credits. Please refer to the accreditation section within each meetings accreditation page for further details regarding accreditation.

   

• Meetings for Pharmacists

  Updates in Pharmacy

  • Who Should Attend?
    This Meeting course content is designed to be relevant for hospital practitioners; pharmacy benefits managers, managed care organization advisors as well as pharmacists who interact with the public every day.
    

  • Credits offered?
    ACPE contact hours. Please refer to the accreditation section within each meetings accreditation page for further details regarding accreditation.

   

HELP WITH PRI-MED ONLINE CME ACTIVITIES

• Save & Resume Later
  • How long does an Online CME Activity take, and what if I cannot finish the activity once I've started?
    All Online CME activities take less than two hours. With a "Save & Resume Later" feature, earning Online CME on pri-med.com is easy and convenient. Simply, begin any Online CME activity and click the "Save & Resume Later" button located on the bottom of each Online CME activity page. To return to the activity at a later time, simply login, go to "My Activities" page and click "Resume" next to the activity you wish to complete.

• Online CME Topics/Activity Formats
  • Which therapeutic topics and what Online CME Activity Formats are available on pri-med.com?
    There are hundreds of Online CME activities on pri-med.com organized by Online CME activity formats and featured within condition resources centers, which include Online CME activities and patient and practice-related resources related to a specific therapeutic topic.

  Pri-Med.com offers six eCME activity formats so you can thoroughly examine a topic:

  1. Patient Case Studies - interactive simulated case studies on various topics written by physicians
  2. Clinical Reviews - in-depth analyses of a clinical area, designed to complement each patient case study
  3. Expert Perspectives - thought leaders present their opinions on the latest guidelines, news, or medical controversies and how they relate to primary care
  4. Slide Lecture Series - slide and audio lecture from key thought leaders
  5. Clinical Challenges - leading experts address physician-submitted challenges faced in clinical practice in question-and-answer format
  6. Morning Reports - targeted "real-patient" case presentations encountered and developed by medical residents

  Click here to view the most up-to-date Condition Center topic listing.

  • Why can't I see the Slide Lecture Series?
    In order to view the Slide Lecture Series you will need to have a Flash player, which can be downloaded here. In addition, you will need Microsoft PowerPoint to view the slides.

• Posttest Submission/Credit Certificate
  • How do I take the posttest online for a Pri-Med CME publication?
    You must first login. Then go to the "Access CME Publications", select the publication, select issue or guide, click "Take the Posttest" button and follow the screen instructions.
  • How do I earn credit for a Pri-Med print publication?
    Login, click "Access CME Publications", complete the appropriate posttest and evaluation form, claim credit amount and instantly view and print your certificate from the CME tracker page.

• Average Score
  • What is average score?
    The average score is an average of all user scores across a particular activity.

• Clinical Content/Accreditation
  • Who creates the content for Online CME activities on pri-med.com?
    There are two sources of Online CME content development for Pri-Med Online's Online CME: Pri-Med Institute (PMI) and Medical Education partners. Regardless of source, all content presented on pri-med.com has been reviewed, edited and validated by Pri-Med Institute's clinical editorial team. It is the mission of Pri-Med Institute to develop and present educational activities that are timely, balanced, and scientifically rigorous and that serve to improve patient care.
    
    Online CME activities on pri-med.com are created and accredited by PMI for use exclusively on pri-med.com and will be presented in a consistent way designed in collaboration with medical faculty. With the exception of some Slide Lecture Series content, which may be audio recorded from a Pri-Med live event, all of the Online CME content on pri-med.com is original work. Content will expand on, but will not duplicate, content from Pri-Med live Meetings.
  • How often is the content on pri-med.com updated?
    Content within each Condition Resources Center will be updated continuously throughout the year. In addition, new Featured Topics and Online CME activities will be added on a regular basis. If you have a Pri-Med Online Account, we will notify you via email on a monthly basis highlighting new activities added to the site. New Online CME Activities will also be highlighted on the "My Activities" page under the "Recommended" section.
  • What if I have comments or feedback on the content of a particular Online CME activity?
    All online CME activities have an Evaluation form at the end to supply feedback as well as a section to add your suggestions for improvements. You may also send an email with your feedback/suggestions to feedback@pri-med.com.
  • How does Pri-Med Institute determine which website links will be posted on pri-med.com?
    Links to websites from pri-med.com are a service to our users. This should not be considered an endorsement by Pri-Med or M|C Communications, LLC.
    
    The following criteria apply to all websites linked from pri-med.com:
    • Content must be evidence-based, scientifically rigorous, free of commercial bias, and accessible to the viewer at no cost. Website may not promote or sell a particular product or service. All of the websites and resources linked to the site must also provide valid, non-biased information.
    • Websites posted on pri-med.com will be reviewed quarterly to ensure that they comply with these criteria.
    • Pri-Med Institute is solely responsible for determining the Online CME content on pri-med.com.

USING PRI-MED’S CLINICAL TOOLS & RESOURCES

• Patient Education
  • How do I customize patient education handouts?
    Customizable patient education handouts are listed under "Patient Education" and then select the "Customizable Handouts" tab. The address stored in "My Account" will display unless edited. To edit, select "Edit Information" and you may change the address that is printed in the handouts and/or opt to always or never display address information on handouts.

• PubMed Search
  • What is the PubMed Search querying against?
    The PubMed Search executes a search of the National Library of Medicine's database, containing over 8 million abstracts from nearly 4,000 medical journals. There is no cost to access the abstracts, however, for the full-text articles you will need to purchase them from the National Library of Medicine.
    

  • The PubMed abstract is not showing up when I click on the name.
    You must be logged in to access this feature.
  • The MEDLINE® abstract is not showing up when I click on the name.
    Be sure that you are NOT using your browser back button to navigate within PubMed Search. Use the PubMed navigation links (Search Criteria, Search Results and Abstract) to navigate from abstract to abstract.

TECHNICAL SUPPORT

• Browser/Operating System Support
  • What browsers/operating systems does pri-med.com support?
    Internet Explorer (version 5.5 and above) is the recommended browser for participants of Pri-Med Online CME activities. Some activities may require additional software, such as Macromedia Flash, Adobe Acrobat, and Microsoft PowerPoint. When an additional plug-in is needed, a link to download the plug-in appear on the page. A minimum screen resolution setting of 800 x 600 is recommended. A high-speed Internet connection (DSL, cable modem, or LAN-based) is not required, however, it is recommended for faster download times.

• Cookie Information
  • What are "cookies" and does my computer need to accept them to access pri-med.com?
    Your Internet settings should be set to accept cookies - small pieces of information that are stored on Pri-Med and handed to your browser when you arrive at the site. Cookies allow Pri-Med Online to keep track of your preferences. If cookies are disabled, you will not be able to use the customization features of the site. Pri-Med will NOT use cookies to collect personal data unless such collection has been disclosed to you in advance. Please see our privacy policy for more information about cookies and our use of them.
  • How can I make sure that my browser is accepting cookies?
    If you are using Internet Explorer 6.0 or above, please follow these instructions:
    1. Click on the Tools menu.
    2. Select Internet Options.
    3. Click on Privacy tab.
    4. Move the slider so that it is anything other than Block All Cookies.
    
    If you are using Internet Explorer 5.0 or 5.5, please follow these instructions:
    1. Click on the Tools menu.
    2. Select Internet Options.
    3. Click on Security tab.
    4. Make sure that the Internet zone is selected.
    5. Click on the Custom Level button.
    6. Scroll down to the Cookies section.
    7. Under "Allow per-session cookies," make sure Enable is selected.
    
    If you are using a browser other Internet Explorer, send an email to support@pri-med.com.

   

• JavaScript Information
  • What is "JavaScript" and does my computer need to use this to access pri-med.com?
    Your Internet settings should be set to use JavaScript - functions that are embedded in or included in the pages of the site. JavaScript makes many features of the Pri-Med work properly such as form validation (ie. making sure all required fields are filled in), opening content in new windows, and changing links and images as you mouse over them.
    

  • How can I make sure that my browser has JavaScript enabled?
    If you are using Internet Explorer 6.0 and above, please follow these instructions:
    1. Click on the Tools menu.
    2. Select Internet Options.
    3. Clink on the Security tab.
    4. Select the Internet icon.
    5. Click on Custom Level.
    6. Scroll to the header labeled Scripting.
    7. Under the Active Scripting sub-heading, click the radio buttons marked Enable.
    
    If you are using Firefox 2.0, please follow these instructions:
    1. Click on the Tools menu.
    2. Select Options.
    3. Click on the Content tab.
    4. Check the box labeled Enable JavaScript.
    
    If you are using Safari, please follow these instructions:
    1. Click on the Safari menu.
    2. Select Preferences.
    3. Click on the Security tab.
    4. Under the Web Content sub-heading, check the box labeled Enable JavaScript.
    
    If you are using a browser other than Internet Explorer, Firefox, and/or Safari, please send an email support@pri-med.com.

   

• Accessing Print Publications
  • What do I do if I am having difficulties downloading a Pri-Med publication?
    You will need the free Adobe® Acrobat® reader to view these. If you are having difficulties opening the publication, try to save it to your desktop and then open it from there.
    
    If an Adobe error message appears when trying to open your certificate, you may need to clear your temporary Internet files: Go to "Tools" on your browser, select "Internet Options" and then on the "General Tab", under the "Temporary Internet Files" section, click "Delete Files" and then "Ok."
  • How can I sign up to have the Pri-Med publications sent to me via mail?
    Currently, Pri-Med Print CME is mailed to a closed distribution. You can, however, download them from the Live CME section of pri-med.com and take the posttest for credit online (you will need to be logged in). To add yourself to an opt-in mailing list, click the "Access CME Publications"  By default, the “About Pri-Med Publications” tab should appear.  From there, click "Send me CME publications in the mail" and follow the online instructions.
  • How do I remove myself from the print mailing list?
    To be removed from the Pri-Med Print CME mailing list, login, go to "My Account" page and select "Topic of Interest" tab. From there, uncheck the print opt-in box.

• Multimedia
  • What is the purpose of the demo?
    The Pri-Med brand demo introduces Pri-Med's new approach to CME--through personalized curriculum. In addition to providing an overview of each of Pri-Med’s multi-channel products, the demo also explains how all of Pri-Med's CME – live, print, and online – builds on each other to create a continuum of learning. Pri-Med's CME is available in multiple formats to fit each individual’s learning style so that physicians can use the knowledge gained from Pri-Med to provide better patient care.
  • Who should view the demo?
    The Pri-Med brand demo should be viewed by anyone who is unfamiliar with Pri-Med’s multi-channel products and offerings, or unaware of how each works together to enhance physician learning and patient care. The primary audience of the demo is physicians--both primary care and specialists.
    
    In addition to informing physicians of the benefits of Pri-Med CME, the demo provides a valuable overview of Pri-Med for commercial supporters, educational and healthcare partners, and Key Opinion Leaders in the field.
  • How can I access the demo?
    There are multiple ways you can access the demo:
    1. The first is by visiting Pri-Med.com and clicking on the ‘ABOUT US’ tab on the top navigation bar on the hom page. Once on the About Us page, scroll down to the end of the About Us copy at the bottom of the page and click on the link to the demo. It reads: View our demo to learn more about Pri-Med’s new approach to CME.
    2. You can also access the brand demo by cutting and pasting this url directly into your browser:  http://www.accelacomm.com/jlp/Direct/0/6556/
    3. Another way to view the demo is by clicking on the ‘Learn More’ link in the promotional box on the top right section of the Pri-Med homepage. If you do not see copy and a link highlighting the demo on the homepage, use the refresh button on your browser until it appears.
  • What hardware/software is required to view this demo?
    In order to view the Pri-Med brand demo, your computer must have a sound card and speakers. An internet connection is also required for viewing the demo. If you are watching it on a Macintosh, system requirements include: 500 MHz PowerPC G3 and later with 128 MB RAM. Windows users require 450 MHz Intel Pentium II processor (or equivalent) and later, with 128 MB RAM.
    
    You computer must also have Macromedia Flash 7.0 or higher to play the demo. If your computer does not have Flash, you will have the option to download it when you click to activate the demo. Flash can also be downloaded for free at http://www.macromedia.com/software/flashplayer/.
  • Why is the demo taking so long to load?
    The demo is flash-based and will likely take a few minutes to load. If the demo takes a significant amount of time to load on your computer, it may be due to your internet connection. The higher your internet speed, the quicker the demo will load. Thus, it may be difficult to view the demo through a dial-up connection.
  • Where/How is Pri-Med marketing the demo?
    Pri-Med will be promoting the demo in a variety of places:
    • Pri-Med.com homepage (top right promotional box)
    • Pri-Med.com ‘About Us’ page
    • Pri-Med emails 
    • Live meetings (between sessions, moderator mentions)
    • Knowledge Center booth at Pri-Med C&Es
    • CD handouts (CD-ROM driver needed; same system requirements will apply)
  • Why can't I get the Meeting to play?
    Some companies have firewalls which prohibit streaming video. If you experience difficulty getting the demo to play, you should verify that your company's firewall allows for streaming video. You may need to check with your IT department on this issue.
    
    The Flash Meeting is available to be played at 3 speeds, optimized for typical connection rates. The Meeting will attempt to begin play at the highest speed to try to deliver the highest quality viewing experience. In the background the player is monitoring your experience and will automatically downshift to the medium quality speed if a high speed connection can not be maintained. If the medium speed stream is not playing properly the player will again downshift to the low speed stream. The video image degrades with each downshift but provides a viable way to see content that otherwise may not be able to be played.
    
    If the player has downshifted to a speed that is making the viewing experience difficult or you are not seeing any video, you can instruct the player to connect to an alternate server that might provide a better viewing experience. To do this, right click on the video and select "Use Pcomm Server". Give the Meeting a moment to connect and buffer part of the Meeting before proceeding.
  • Why does the video and/or audio skip as I watch/listen?
    There are several reasons why the demo audio or video stream might skip or stop. A slow internet connection, high network traffic, or low available resources on the user's PC may all cause video or sound presentation problems. You may wish to free up resources on your PC by reducing the number of applications you have open when the Meeting is playing. Also, if the Meeting is accessed through a Local Area Network (LAN), the gaps are most likely due to traffic on the network, and it may be best to try playing the demo at a later time.