Susan Edgman-Levitan, PA, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and is a Lecturer in the Department of Medicine, Massachusetts General Hospital and Associate in Health Policy, Harvard Medical School. Ms. Edgman-Levitan was the founding President of the Picker Institute. Prior to this she directed planning for the Health and Hospitals Corporation of New York City and was an assistant professor at Duke University Medical School. Ms. Edgman-Levitan was the co-principal investigator on the Harvard Consumer Assessment of Health Plans Study from 1995-2001 and is continuing as co-PI on the Harvard CAHPS II study team, 2002-2007. She has served as Chair of the IHI Breakthrough Series Collaborative on Improving Service Quality, and is the IHI Fellow for Patient and Family-Centered Care. She is an editor of Through the Patient's Eyes, a book on creating and sustaining patient centered care. She serves on several boards including Planetree, the National Patient Safety Foundation, the Center for Information Therapy, the Foundation for Informed Medical Decision Making, and the American Academy on Physician and Patient. She was the co-chair of the 5th Annual NPSF Congress on Patient Safety and will co-chair the 2004 Congress. Ms. Edgman-Levitan is a graduate of the University of Michigan and the Duke University Physician Assistant program, magna cum laude. She lives in Boston MA with her husband, Richard, and daughter, Amelia.