Client Services Specialist

We’re looking for a Client Services Specialist to join our team! The Client Services Specialist interacts with clients to understand core objectives, expectations, and the measures by which they will determine success of the Pri-Med Conference peer-to-peer programs and its digital offerings.  This position is responsible for establishing overall strategies for planning and executing meetings/programs, coordinating logistical details with the assistance of internal departments, and measuring the impact of the meetings through post-meeting reporting.

Responsibilities

  • Manage and service the daily needs of a specific list of clients working with Salesforce to develop thorough understanding of our clients and their business, with spend that exceeds 4M annually across both live & digital platforms 
  • Manage master client tracker, including all deadlines, venue & shipping information related to each program
  • Update live events attendance tracking and submit for data visualization
  • Create a detailed outline of all activity that assigned clients have with Pri-Med, understanding the deliverables 
  • Act as the liaison and primary resource between our clients and all departments of Pri-Med, managing internal and external communication
  • Create a pre-show check list that will be used to prepare our clients for events, coordinate logistic kits and acquire graphics and booth materials
  • Manage forum/theaters onsite and secure qualitative/quantitative feedback to foster organic account growth
  • Track and attain pre and post show deliverables across multiple clients and programs
  • Post show data sharing with client and assist sales with roll-up of metrics to drive additional revenue
  • Work with internal digital team on product specifications while communicating all asset requirements to agency and/or client for digital products that include webcasts and pre/post broadcast communications
  • Administrative duties related to the position and as needed to support the Sales and Service Department
  • Travel is required. Expected travel is at least ten meetings per year (three to five days in length each) and may change based on the needs of the business

Qualifications

  • BS/BA with at least two years of experience in an account management or client services position
  • Experience with Healthcare/pharmaceutical sales and marketing organizations or with physician speaker events is preferred
  • Highly effective communication skills with the capability to interact at all levels in an account
  • Outstanding customer service, problem resolution and follow up skills
  • Ability to handle a number of different initiatives at one time while maintaining a poised and professional demeanor
  • Exceptional attention to detail while maintaining adherence to deadline
  • Ability to effectively multi-task and manage deliverables
  • Ability to understand and communicate data/metrics related to product offering