For close to 20 years, physicians and clinical leaders throughout the country have benefited from the strategic insights and practical advice that Jennifer O’Brien has offered to help them manage change, improve performance, and build patient satisfaction. As an educator and advisor, Jennifer helps her diverse clients achieve a wide range of bottom-line results. With over 20 published articles and numerous presentations to her credit, Jennifer is especially proud of the employee management model she designed called, Low Maintenance Management published in the Journal of Medical Practice Management. Jennifer has held positions with KarenZupko & Associates, Tenet Healthcare Corporation, Rush University Medical Center, The Studer Group, Louisiana State University Medical Center, and Northwestern Medical Faculty Foundation. She holds a Master of Science degree in Organization Development from Loyola University Chicago and a Bachelor of Arts degree from Boston University.