Susanne Madden is head of the Verden Group, a company that helps physicians administer the business of managed care. She was previously employed by a Fortune 50 insurance company in the area of physician network management. Madden’s background includes serving as a healthcare consultant specializing in business development, reimbursement, vendor management, and process improvement. She is also a former practice administrator and billing manager. With an MBA in both Management Systems and Information & Communication Systems, Madden has applied her formal training to the principles of knowledge management and how information can be transformed into comprehension with the right facilitation.